Returns & Refund Policy – La Creme Holdings

At La Creme Holdings, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return subject to the terms below.

Return Window

Customers may request a return within 2 days (48 hours) of receiving their order.
Return requests made after this period will not be accepted.

Eligibility for Returns

To be eligible for a return:

  • Items must be in new, unused, and unworn condition

  • Original tags must be attached

  • Items must not be washed, altered, or damaged

  • Proof of purchase is required

Please note:
All Sale or Clearance items are final sale and are not eligible for return, exchange, or credit.

Return Costs

  • Customers are responsible for the cost of returning items unless the product received is defective or incorrect.

  • Original shipping fees are non-refundable.

  • Refunds will be processed less any applicable shipping charges.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable processing time.

If you have not received your refund after confirmation, please contact us at:
info@lacremeholdings.com

How to Initiate a Return

To start a return, please contact us first to obtain a Return Authorization (RMA):

Email: info@lacremeholdings.com

After approval, send your item to:

Lacreme Holdings
24, CMD Road, Magodo GRA
Lagos, Nigeria

Returns sent without prior authorization may not be accepted.

Delivery Information (For Transparency)

  • Free delivery is available within Lagos for orders above ₦100,000 (bulky items may attract additional charges).

  • Orders below ₦100,000 incur delivery fees based on location within Lagos.

  • Orders outside Lagos are charged based on the destination state.

  • Orders placed before 12:00 noon are shipped the same day or next business day, depending on location.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will arrange a replacement or refund at no additional return cost.